Privacy Policy

Last updated: April 25, 2026

Encrypted Data

GDPR Protection

Transparency

User Control

1. Introduction

At FixGo, we take the protection of your personal data very seriously. This privacy policy describes how we collect, use, store and protect your information in accordance with GDPR and Tunisian data protection law.

2. Data Collected

We collect the following types of data:

Identification Information

Name, surname, email, phone number, address, date of birth

Professional Data (experts)

Qualifications, certifications, portfolio, professional license number

Transaction Data

Order history, payments, quotes, invoices

Technical Data

IP address, browser type, operating system, location data

3. Data Usage

Your data is used to:

Create and manage your user account
Facilitate connections between clients and experts
Process payments and transactions
Improve our services and user experience
Communicate with you (notifications, support, marketing)
Prevent fraud and ensure security
Comply with our legal obligations

4. Data Sharing

We never sell your personal data. We may share your information with:

Experts or clients you interact with (name, photo, approximate location)
Our service providers (payment, hosting, analytics)
Legal authorities if required by law
In case of merger, acquisition or sale of assets

5. Data Security

We implement strict security measures:

SSL/TLS encryption for all communications
Secure password storage (salted hashing)
Data access restricted to authorized employees
Regular security audits
Daily secure backups
24/7 threat monitoring

6. Your Rights

Under GDPR, you have the following rights:

✓

Right of Access

Obtain a copy of your personal data

✓

Right of Rectification

Correct inaccurate or incomplete data

✓

Right to Erasure

Request the deletion of your data

✓

Right to Object

Object to the processing of your data

✓

Right to Portability

Receive your data in a standard format

7. Cookies

We use cookies to improve your experience:

Essential cookies: Necessary for the site to function
Performance cookies: Analyze site usage
Personalization cookies: Remember your preferences

You can manage your cookie preferences from your browser settings.

8. Data Retention

We retain your data as long as necessary to:

Provide our services (duration of your account)
Comply with our legal obligations (5-10 years for tax data)
Resolve disputes and enforce our agreements

9. International Transfers

Your data is primarily stored in Tunisia. If we need to transfer data to other countries, we ensure appropriate safeguards are in place in accordance with GDPR.

10. Policy Changes

We may update this policy from time to time. Important changes will be communicated by email or notification. The last modification date is indicated at the top of this page.

11. Contact

For any questions regarding this policy or to exercise your rights:

Email: privacy@fixgo.tn

Identification: Avenue Habib Bourguiba, Tunis 1000, Tunisie

DPO: dpo@fixgo.tn

Your data is safe with FixGo

We respect your privacy and protect your personal information